Event Terms and Conditions
- Entry to the farm and the Christmas Lights & Reindeer Experience will be for ticket holders only, tickets must be purchased in advance from our booking system. Please make sure all members of your party have a ticket before arriving at the farm.
- Customers are asked not to arrive at the farm more than 15 minutes before your session time, we need to manage the numbers and parking.
- We ask that you do not bring any food onto the farm to feed to the animals, Reindeer food can be purchased on the day.
- If you are driving any vehicle larger than a 4×4, kindly notify us in advance to check availability as parking is limited.
- We have a vehicle height restriction so if you are driving anything larger than a van or minibus please let us know.
- Tickets purchased are strictly non-refundable, we will however help you by changing the date of your visit if you find that you can not make the original day you booked.
- Tickets are non-transferable and can not be sold through social media or another site, we do ask that the name on the ticket matches the lead ticket holder.
- The event is outside and suitable footwear and clothing are advised. Some indoor space is available but please come prepared for being outside.
- Cancellation – The safety of everyone attending the event is our top priority and the weather will be monitored constantly. If the session you are booked for is canceled you will be able to change your booking to another date or be entitled to a refund. Please see our FAQ’s for more information regarding our cancellation policy.
- We ask that only assistance dogs are bought to the event.