Frequently Asked Questions

Nutley Farm is between Crossways and Winfrith Newburgh (postcode DT2 8DT). Please use the postcode and follow the signage. We are in a rural area on a single carriageway lane so please take care and watch out for the cattle that roam the heath. 

Please call us on 07881678126 or email bookings@nutleyevents.co.uk we are happy to help with any enquiries or questions you may have.

Our Christmas experience takes place outside on a purpose-built path. Therefore sturdy outside footwear such as walking boots or wellington boots will be required with suitable outdoor clothing.

After placing an order you should immediately receive confirmation from Nutley Events for your order and also a separate email from Take Payments for your card transaction. When making an order you will be asked to create an account, you can log back into your account at any time and find details of your order. You can then download your E-ticket if required. You can access your account by going to our website and clicking on the Log into My Account section on the main menu.

Please make sure you have checked your junk box as sometimes your order confirmation can go straight into your junk folder. It is a good idea to save our email address as a contact and then it is less likely that the email will go into your junk or spam. Please save bookings@nutleyevents.co.uk

If you find you are unable to come on the date you have selected then you can contact us and we will help you change the dates and times of your visit. This is subject to availability and all changes must be made 48 hours before you are due to attend.

For additional help with booking and ticket options please click the link <HERE>

The walk is approximately 600 metres long. You are welcome to walk around more than once.

The walk is all outside and lighting may be low level in some areas, so we do suggest you bring a torch in case of an emergency. Please make sure you have appropriate footwear and clothing.

All customers must leave the car park by 9.00 pm

We have toilets located near the refreshment area close to the car park. We also have nappy changing facilities in the main toilet with a child step and potty.

Only assistance dogs can attend.

The Christmas lights experience has been set up to be as accessible as possible within the context of the farmland where the event is taking place. The path is either astroturf or plastic matt with some small hilly and wet sections.
One part of the path may be difficult, but we have an alternative route for any wheelchairs or people with mobility problems, so please give us a call to discuss.

Yes, you will be able to purchase food and drinks from The Nutley Arms  indoor area where you will be able to sit and enjoy refreshments.

We have a full bar available with a range of both hot and cold drinks.
Our menu includes

Our own Nutley Sausages and Pork Burgers
Chips with a range of toppings
Mulled wine & Cider
Delicious hot chocolate
A range of other hot and cold drinks
Toast a marshmallow on our firepit
New for 2023 will be our Horsebox serving Crepes/ pancakes and waffles as well as lots of other sweet treats.
*We aim to make sure alternatives are available and will offer a vegetarian/vegan option as well making sure we can offer Gluten free.

Car parking is in our horse exercise arena which is composed of small rubber pieces or an overflow parking area in our field. A temporary roadway is placed down on the slopes to make sure that the ground condition stays good all the time. We ask that care is taken when driving in the car parks and that speed is reduced to 5mph.

We try to get as many cars into our main car park, We do ask you to please park close to the next vehicle as you would in a supermarket or public car park.

Our Christmas Lights experience is an outdoor event. If the weather presents a hazard and risk to safety, any decision to cancel the event will be made by 2 p.m. You will be contacted by email so it is essential that when booking we have all your contact details. We will also post information on the Nutley Farm Events Facebook page so please check this page for any updates before travelling.
If we must cancel any particular session we will inform you of the re-booking process within 24 hours.

Updates on the weather at the farm will be posted on our Facebook site.

If the Christmas experience is cancelled in line with our cancellation policy and ticket holders are not able to attend an alternative night, then a refund will be issued. The transaction fee is not refundable.

You will be able to see the Reindeer at the start and end of the illuminated trail.

Yes, you will be able to purchase reindeer food. Only food purchased from us can be given to the Reindeer. Do NOT bring any food or try to give the Reindeer any other food or carrots. They have very sensitive stomachs and must not be given anything other than what we have provided.

The Reindeer are very sociable and most of the time are always hungry so are keen to feed from you. However, they are animals and will do what they want to, on some occasions they may just lie down or not want to feed and this must be respected even though it may be disappointing.

Please use the bins provided for all rubbish and be particularly careful what you put on the ground in the parking area.